Refund policy

Terms and conditions of sale of products sold on

Last update date 22/08/2022


Article 1 - Purpose

The present conditions govern sales by SARL SO MOCHI, 96 VOIE ATLAS, 13600 LA CIOTAT, a French manufacturer of iced mochis.


Article 2 - Prices

The prices of our products are indicated in euros, inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and exclusive of processing and shipping costs. 

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of SARL SO MOCHI and will be your responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to contact your local authorities for further information. 

All orders, whatever their origin, are payable in euros.  

SARL SO MOCHI reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time the order is validated and subject to availability. 

The products remain the property of SARL SO MOCHI until full payment has been received.  

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products passes to you. 


Article 3 - Orders

You can place your order here: 

Describe the chosen method, for example :  

On the Internet :

By telephone on 09 77 82 15 59 from Monday to Friday, 8:00 am to 4:00 pm.

Contractual information is presented in French and will be confirmed at the latest when your order is validated.  

The company SARL SO MOCHI reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received. 


Article 4 - Validation of your order

Any order placed on the website implies acceptance of these General Terms and Conditions of Sale. Any order confirmation implies your full acceptance of these terms and conditions of sale, without exception or reservation.  

All the data provided and the recorded confirmation will constitute proof of the transaction. 

You declare that you are fully aware of this.  

Confirmation of the order will constitute signature and acceptance of the operations carried out.  

A summary of your order information will be sent to you via your order confirmation e-mail address. 


Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the indicated price.  

Payment for your purchases is made by credit card using the secure STRIPE system.

The card is debited within 48 hours of order confirmation.


Article 6 - Withdrawal

In accordance with the provisions of article L.121-21 of the French Consumer Code, you have 14 days from receipt of your products to exercise your right of withdrawal.  

Returns must be in their original condition and complete (packaging, accessories, instructions). In this case, you are liable. Any damage suffered by the product on this occasion may defeat the right of withdrawal. 

You are responsible for return shipping costs. 

In the event of exercising the right of withdrawal, SARL SO MOCHI will reimburse the sums paid within 14 days of notification of your request, using the same means of payment as that used to place the order. 


In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to :  

The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal.

The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.

The supply of goods made to the consumer's specifications or clearly personalized.

The supply of goods likely to deteriorate or expire rapidly.

The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;

The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional.

The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.

Transactions concluded at a public auction.

The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.


Article 7- Availability

Our products are offered as long as they are visible on the website and within the limits of available stocks. For products not in stock, our offers are subject to availability.
If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made.  


Article 8 - Delivery

Products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page. 

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences for the delivery time indicated.  

In accordance with legal provisions, in the event of late delivery, you have the right to cancel the order in accordance with the terms and conditions set out in article L 138-2 of the French Consumer Code. If, in the meantime, you receive the product, we will reimburse you for it and the delivery costs in accordance with article L 138-3 of the French Consumer Code. 

In the case of deliveries by a carrier, SARL SO MOCHI cannot be held responsible for late delivery due exclusively to the customer's unavailability after several proposed appointments. 


Article 9 - Warranty

All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, as stipulated in articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or reimbursed.  

All claims, requests for exchange or refund must be made by email within 30 days of delivery.  

Products must be returned to us in the condition in which you received them, including all accessories and packaging. Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts. 

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. 


Article 10 - Liability

The products offered comply with current French legislation. SARL SO MOCHI may not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products or services you intend to order. 

Furthermore, SARL SO MOCHI cannot be held responsible for any damage resulting from misuse of the product purchased. 

Finally, SARL SO MOCHI cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses. 


Article 11 - Applicable law in the event of disputes

The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction. 


Article 12 - Intellectual property

All elements of the site are and remain the exclusive intellectual property of SARL SO MOCHI. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of SARL SO MOCHI.  


Article 13 - Personal data

SARL SO MOCHI reserves the right to collect nominative information and personal data concerning you. This information is required to process your order and to improve the services and information we send you.  

It may also be transmitted to companies that contribute to this relationship, such as those in charge of executing services and orders for their management, execution, processing and payment.  

This information and data is also stored for security purposes, in order to comply with legal and regulatory obligations.  

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to any personal data concerning you.


Article 14 - Archiving Evidence

SARL SO MOCHI will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the French Civil Code.